Privacy Policy
Effective September 1, 2026
Your privacy matters to RIV. This policy explains what information we collect, how it is used, and the choices available to you. RIV does not sell or rent personal information.
1. Information We Collect
When you engage with RIV, we may collect the following information:
Contact Information. Name, email address, phone number, company name, and mailing address when you submit forms, request services, or communicate with us.
Billing Information. Payment details and transaction history when you purchase services from RIV.
Service Usage Information. Technical data such as IP address, browser type, device information, session activity, and timestamps when you visit our website or use our services.
Project and Communication Records. Information shared during consultations, audits, accessibility testing, remediation projects, support requests, or surveys.
RIV does not monitor or record the websites you visit outside of our own platforms.
2. How We Use Your Information
RIV uses collected information to:
Deliver accessibility audits, remediation, and consulting services
Communicate about your account, projects, or inquiries
Process payments and maintain accurate billing records
Improve our website, services, and user experience
Ensure compliance with our terms and service agreements
Send important updates related to RIV services
From time to time we may share relevant updates or service announcements. You may opt out of non-essential communications at any time. RIV may still send essential service notifications when necessary.
3. Information Sharing and Third Parties
RIV uses trusted third-party providers for website hosting, email, and scheduling. They process data on our behalf under their own privacy commitments.
Our site is hosted on Squarespace, which provides cookies and analytics that help us understand how the site is used. You can control cookies through your browser settings.
Beyond these providers, we disclose information only in the following situations:
When required by law or valid legal process
To protect the rights, safety, or property of RIV, our clients, or others
In emergency situations involving personal safety
If you engage with third-party platforms through links on our website, please review their privacy policies separately. RIV is not responsible for the privacy practices of external websites.
4. Accessing or Updating Your Information
You may request access to the personal information RIV holds about you by emailing info@rivcollective.co. If any information is inaccurate or outdated, you may request corrections.
For security purposes, RIV may request verification of identity before making changes to billing or account details. Clients are responsible for maintaining accurate and current contact and billing information.
5. Data Retention
If you discontinue services with RIV, we retain account information only as long as necessary for business, legal, or accounting purposes. In most cases, personally identifiable information is removed within twelve months after project completion or account closure.
6. Policy Updates and Contact
RIV may update this policy periodically to reflect changes in legal requirements or service practices. The most current version will always be available on our website.
Questions about this policy or how your information is handled: info@rivcollective.co